“So-and-so shoppers, the store will be closing in 5 minutes, please bring your…” You hear these words a lot while shopping. Have you ever had the urge to speak over the intercom yourself? I did. Today, wearing my hidden camera, I tried to convince a manager to allow me to speak over their intercom to fellow shoppers at Costco, which is my favorite store.
I knew the chance of me getting a ‘yes’ was astronomically low, since no manager wants to lose his/her job over this crazy request. However, I tried hard to negotiate and even showed my membership card, so he knew I was sincere. In the end, Costco is good at making its customers happy. When they say ‘no’ then feed you, they know your mouth would be too busy chewing instead of saying bad things about them.
Learning: ‘No’ could be tough to swallow, but pizza and hotdog aren’t. Make a concession while rejecting someone is a sure way to gain loyal fans.