“So-and-so shoppers, the store will be closing in 5 minutes, please bring your…” You hear these words a lot while shopping. Have you ever had the urge to speak over the intercom yourself? I did. Today, wearing my hidden camera, I tried to convince a manager to allow me to speak over their intercom to fellow shoppers at Costco, which is my favorite store.
I knew the chance of me getting a ‘yes’ was astronomically low, since no manager wants to lose his/her job over this crazy request. However, I tried hard to negotiate and even showed my membership card, so he knew I was sincere. In the end, Costco is good at making its customers happy. When they say ‘no’ then feed you, they know your mouth would be too busy chewing instead of saying bad things about them.
Learning: ‘No’ could be tough to swallow, but pizza and hotdog aren’t. Make a concession while rejecting someone is a sure way to gain loyal fans.
love these clips!
keep doing them
What a great experience!
It was good to see you being more assertive. I would think that part of the process of handling rejection is not accepting it as well. Asking more “why not” questions and finding a way around it is also therapeutic. The FedEx guy would’ve sent your package if you had an address. The grocery store probably wouldn’t allow you back there because of insurance/liability concerns. I’m enjoying your series! I hope you succeed in your failures
That one was pretty awkward, and even a little tense. lol. When you kept following up, “Why aren’t I allowed?” and when you said “I’m a pretty good speaker” was hilarious! lol.
You had some spot on your camera, looked like a fly was following Robert everywhere, hah hah.
I found you through Yahoo and now I am watching all of these. I think it’s who you ask which is why you get the no’s. BUT… this guy could have let you talk. It’s just intercom. But hey, free dinner is awesome too. Even if you shop there ALL the time!
Pingback: What If? A Simple Process for Exceeding Customer Expectations | Who's Your Gladys? | Expert Customer Service Tips and Advice